Network Support Analyst Troubleshooting Certificate
MP4 | Video: h264, 1280x720 | Audio: AAC, 44.1 KHz, 2 Ch Genre: eLearning | Language: English + srt | Duration: 34 lectures (3h 31m) | Size: 1.6 GB Learn foundational troubleshooting and analysis skills for a career as a network support analyst What you'll learn: Learn effective techniques for troubleshooting network problems Learn how to do root cause analysis for LAN/WAN and ISP network errors Collect data with survey tools and create hypothesis Isolate to fail point and analyze operational parameters Leverage tools to become effective as a network support analyst
Requirements Packet Tracer (free) for student exercises
Description This course is designed for students that have some networking knowledge and want a career in IT network support. The purpose of the course is to teach proper troubleshooting and be effective as a network support analyst. Most of your time will be spent doing troubleshooting whether you are entry level helpdesk, network engineer, or senior technical role such as CCIE. In fact, data center and field technicians must also troubleshoot deployment problems regularly.
This course will teach proven techniques that you can utilize in your day-to-day responsibilities. They are applicable to any network topology or vendor platform. As a foundational skill you will learn how to collect data, use support tools, fault point isolation, and perform root cause analysis. There are a variety of support tools included that can be utilized at work, on project, or with CCNA certification study.
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FILE LIST
Filename
Size
~Get Your Files Here !/1. Introduction to Troubleshooting/1. Support Tier Levels Explained.mp4
28.1 MB
~Get Your Files Here !/1. Introduction to Troubleshooting/1. Support Tier Levels Explained.srt
5.2 KB
~Get Your Files Here !/1. Introduction to Troubleshooting/2. Troubleshooting in Four Steps.mp4
62.9 MB
~Get Your Files Here !/1. Introduction to Troubleshooting/2. Troubleshooting in Four Steps.srt
11.4 KB
~Get Your Files Here !/1. Introduction to Troubleshooting/3. Collecting Data.mp4
62.9 MB
~Get Your Files Here !/1. Introduction to Troubleshooting/3. Collecting Data.srt
13.3 KB
~Get Your Files Here !/1. Introduction to Troubleshooting/4. Fault Point Isolation (FPI).mp4
84.2 MB
~Get Your Files Here !/1. Introduction to Troubleshooting/4. Fault Point Isolation (FPI).srt
20.4 KB
~Get Your Files Here !/1. Introduction to Troubleshooting/5. Root Cause Analysis.mp4
69.2 MB
~Get Your Files Here !/1. Introduction to Troubleshooting/5. Root Cause Analysis.srt
11.6 KB
~Get Your Files Here !/2. Per-Hop Ping Examples/1. Troubleshooting Lab 1.mp4
89.6 MB
~Get Your Files Here !/2. Per-Hop Ping Examples/1. Troubleshooting Lab 1.srt
10.9 KB
~Get Your Files Here !/2. Per-Hop Ping Examples/2. Troubleshooting Lab 2.mp4
81.4 MB
~Get Your Files Here !/2. Per-Hop Ping Examples/2. Troubleshooting Lab 2.srt
10.5 KB
~Get Your Files Here !/2. Per-Hop Ping Examples/3. Troubleshooting Lab 3.mp4
76.7 MB
~Get Your Files Here !/2. Per-Hop Ping Examples/3. Troubleshooting Lab 3.srt
8.5 KB
~Get Your Files Here !/2. Per-Hop Ping Examples/4. Troubleshooting Lab 4.mp4
122.8 MB
~Get Your Files Here !/2. Per-Hop Ping Examples/4. Troubleshooting Lab 4.srt
13.9 KB
~Get Your Files Here !/2. Per-Hop Ping Examples/5. Troubleshooting Lab 5.mp4
75.2 MB
~Get Your Files Here !/2. Per-Hop Ping Examples/5. Troubleshooting Lab 5.srt
8.4 KB
~Get Your Files Here !/3. Reverse Ping Examples/1. Troubleshooting Lab 6.mp4
103.6 MB
~Get Your Files Here !/3. Reverse Ping Examples/1. Troubleshooting Lab 6.srt
12.5 KB
~Get Your Files Here !/3. Reverse Ping Examples/2. Troubleshooting Lab 7.mp4
101.3 MB
~Get Your Files Here !/3. Reverse Ping Examples/2. Troubleshooting Lab 7.srt
10.8 KB
~Get Your Files Here !/3. Reverse Ping Examples/3. Troubleshooting Lab 8.mp4
91 MB
~Get Your Files Here !/3. Reverse Ping Examples/3. Troubleshooting Lab 8.srt
9.9 KB
~Get Your Files Here !/4. OSI Model Examples/1. Troubleshooting Lab 9.mp4
109 MB
~Get Your Files Here !/4. OSI Model Examples/1. Troubleshooting Lab 9.srt
13.3 KB
~Get Your Files Here !/4. OSI Model Examples/2. Troubleshooting Lab 10.mp4
123 MB
~Get Your Files Here !/4. OSI Model Examples/2. Troubleshooting Lab 10.srt
14.3 KB
~Get Your Files Here !/4. OSI Model Examples/3. Troubleshooting Lab 11.mp4
100.4 MB
~Get Your Files Here !/4. OSI Model Examples/3. Troubleshooting Lab 11.srt
11.7 KB
~Get Your Files Here !/4. OSI Model Examples/4. Troubleshooting Lab 12.mp4
78.9 MB
~Get Your Files Here !/4. OSI Model Examples/4. Troubleshooting Lab 12.srt
8.8 KB
~Get Your Files Here !/5. Comparison Examples/1. Troubleshooting Lab 13.mp4
62.9 MB
~Get Your Files Here !/5. Comparison Examples/1. Troubleshooting Lab 13.srt
7.5 KB
~Get Your Files Here !/5. Comparison Examples/2. Troubleshooting Lab 14.mp4
19.9 MB
~Get Your Files Here !/5. Comparison Examples/2. Troubleshooting Lab 14.srt
2.9 KB
~Get Your Files Here !/5. Comparison Examples/3. Troubleshooting Lab 15.mp4
33.6 MB
~Get Your Files Here !/5. Comparison Examples/3. Troubleshooting Lab 15.srt
5.2 KB
~Get Your Files Here !/6. Student BreakFix Lab Exercises/1. Student Lab FAQs.mp4
25.1 MB
~Get Your Files Here !/6. Student BreakFix Lab Exercises/1. Student Lab FAQs.srt
3.5 KB
~Get Your Files Here !/6. Student BreakFix Lab Exercises/2. Practice Lab 1.html
226 B
~Get Your Files Here !/6. Student BreakFix Lab Exercises/2.1 Student Lab 1 Solution.pdf
106.1 KB
~Get Your Files Here !/6. Student BreakFix Lab Exercises/2.2 student lab 1.pkt
272 KB
~Get Your Files Here !/6. Student BreakFix Lab Exercises/3. Practice Lab 2.html
150 B
~Get Your Files Here !/6. Student BreakFix Lab Exercises/3.1 Student Lab 2 Solution.pdf
119.9 KB
~Get Your Files Here !/6. Student BreakFix Lab Exercises/3.2 student lab 2.pkt
304 KB
~Get Your Files Here !/6. Student BreakFix Lab Exercises/4. Practice Lab 3.html
150 B
~Get Your Files Here !/6. Student BreakFix Lab Exercises/4.1 Student Lab 3 Solution.pdf
106.2 KB
~Get Your Files Here !/6. Student BreakFix Lab Exercises/4.2 student lab 3.pkt
272.2 KB
~Get Your Files Here !/6. Student BreakFix Lab Exercises/5. Practice Lab 4.html
150 B
~Get Your Files Here !/6. Student BreakFix Lab Exercises/5.1 Student Lab 4 Solution.pdf
107.9 KB
~Get Your Files Here !/6. Student BreakFix Lab Exercises/5.2 student lab 4.pkt
307.1 KB
~Get Your Files Here !/6. Student BreakFix Lab Exercises/6. Practice Mega Lab 5.html
150 B
~Get Your Files Here !/6. Student BreakFix Lab Exercises/6.1 Student Lab 5 Solution.pdf
134.4 KB
~Get Your Files Here !/6. Student BreakFix Lab Exercises/6.2 student mega lab 5.pkt
309.2 KB
~Get Your Files Here !/7. Network Support Toolkit/1. Helpdesk Tools.html
55 B
~Get Your Files Here !/7. Network Support Toolkit/1.1 Cisco IOS Commands.pdf
121.3 KB
~Get Your Files Here !/7. Network Support Toolkit/1.2 Configuration Tool.pdf
76.2 KB
~Get Your Files Here !/7. Network Support Toolkit/2. Troubleshooting Network Systems.html
26 B
~Get Your Files Here !/7. Network Support Toolkit/2.1 Root Cause Analysis.pdf
245.3 KB
~Get Your Files Here !/7. Network Support Toolkit/3. Remote Access with SSHv2.mp4
57.8 MB
~Get Your Files Here !/7. Network Support Toolkit/3. Remote Access with SSHv2.srt
7.5 KB
~Get Your Files Here !/7. Network Support Toolkit/4. Out-of-Band Management (OOB).mp4
35.5 MB
~Get Your Files Here !/7. Network Support Toolkit/4. Out-of-Band Management (OOB).srt
6.8 KB
~Get Your Files Here !/7. Network Support Toolkit/5. Cisco IOS Software Upgrade.mp4
87.9 MB
~Get Your Files Here !/7. Network Support Toolkit/5. Cisco IOS Software Upgrade.srt
9.9 KB
~Get Your Files Here !/7. Network Support Toolkit/6. Managing IOS Software.mp4
76.7 MB
~Get Your Files Here !/7. Network Support Toolkit/6. Managing IOS Software.srt
11.2 KB
~Get Your Files Here !/7. Network Support Toolkit/7. Device Configuration Scripts.mp4
48.9 MB
~Get Your Files Here !/7. Network Support Toolkit/7. Device Configuration Scripts.srt
6.7 KB
~Get Your Files Here !/8. The Free Zone/1. Cisco Configuration Mega Labs.html