Filename Size 1.Course Overview/01.Course Overview.en.srt 3.5 KB 1.Course Overview/01.Course Overview.mp4 4 MB 10.Service Operation Functions - Units of Organization to Accomplish Work/49.Introduction.en.srt 1.6 KB 10.Service Operation Functions - Units of Organization to Accomplish Work/49.Introduction.mp4 2.2 MB 10.Service Operation Functions - Units of Organization to Accomplish Work/50.What Is a Function.en.srt 2.8 KB 10.Service Operation Functions - Units of Organization to Accomplish Work/50.What Is a Function.mp4 4.7 MB 10.Service Operation Functions - Units of Organization to Accomplish Work/51.The Service Desk.en.srt 9.6 KB 10.Service Operation Functions - Units of Organization to Accomplish Work/51.The Service Desk.mp4 16.7 MB 10.Service Operation Functions - Units of Organization to Accomplish Work/52.Technical Management.en.srt 2.1 KB 10.Service Operation Functions - Units of Organization to Accomplish Work/52.Technical Management.mp4 2.8 MB 10.Service Operation Functions - Units of Organization to Accomplish Work/53.IT Operations Management.en.srt 3.6 KB 10.Service Operation Functions - Units of Organization to Accomplish Work/53.IT Operations Management.mp4 5.1 MB 10.Service Operation Functions - Units of Organization to Accomplish Work/54.Application Management.en.srt 6.7 KB 10.Service Operation Functions - Units of Organization to Accomplish Work/54.Application Management.mp4 9.5 MB 11.Continual Service Improvement – Introduction - Getting Better All the Time/55.Introduction.en.srt 2.2 KB 11.Continual Service Improvement – Introduction - Getting Better All the Time/55.Introduction.mp4 2.7 MB 11.Continual Service Improvement – Introduction - Getting Better All the Time/56.What Is CSI.en.srt 7.3 KB 11.Continual Service Improvement – Introduction - Getting Better All the Time/56.What Is CSI.mp4 8.7 MB 11.Continual Service Improvement – Introduction - Getting Better All the Time/57.CSFs, KPIs, and Measurements.en.srt 4.8 KB 11.Continual Service Improvement – Introduction - Getting Better All the Time/57.CSFs, KPIs, and Measurements.mp4 3.4 MB 11.Continual Service Improvement – Introduction - Getting Better All the Time/58.The Deming Cycle and CSI.en.srt 3.3 KB 11.Continual Service Improvement – Introduction - Getting Better All the Time/58.The Deming Cycle and CSI.mp4 4.2 MB 11.Continual Service Improvement – Introduction - Getting Better All the Time/59.The CSI Approach.en.srt 4.1 KB 11.Continual Service Improvement – Introduction - Getting Better All the Time/59.The CSI Approach.mp4 5.3 MB 11.Continual Service Improvement – Introduction - Getting Better All the Time/60.The CSI Register.en.srt 3.3 KB 11.Continual Service Improvement – Introduction - Getting Better All the Time/60.The CSI Register.mp4 3.8 MB 12.Continual Service Improvement Process - The Seven-step Process/61.Introduction.en.srt 1.1 KB 12.Continual Service Improvement Process - The Seven-step Process/61.Introduction.mp4 1.6 MB 12.Continual Service Improvement Process - The Seven-step Process/62.The Seven-step Improvement Process of CSI.en.srt 8 KB 12.Continual Service Improvement Process - The Seven-step Process/62.The Seven-step Improvement Process of CSI.mp4 18 MB 12.Continual Service Improvement Process - The Seven-step Process/63.CSI Metrics.en.srt 2.9 KB 12.Continual Service Improvement Process - The Seven-step Process/63.CSI Metrics.mp4 2.7 MB 13.Preparing for the ITIL® Foundation Exam/64.Introduction.en.srt 1.1 KB 13.Preparing for the ITIL® Foundation Exam/64.Introduction.mp4 1.3 MB 13.Preparing for the ITIL® Foundation Exam/65.Preparing for the Exam.en.srt 5.6 KB 13.Preparing for the ITIL® Foundation Exam/65.Preparing for the Exam.mp4 8.2 MB 13.Preparing for the ITIL® Foundation Exam/66.How to Sign up for the Exam.en.srt 3.9 KB 13.Preparing for the ITIL® Foundation Exam/66.How to Sign up for the Exam.mp4 8.5 MB 2.Service Strategy Introduction - It's All About Adding Value/02.Introduction.en.srt 2.1 KB 2.Service Strategy Introduction - It's All About Adding Value/02.Introduction.mp4 3.1 MB 2.Service Strategy Introduction - It's All About Adding Value/03.ITIL® Concepts Review.en.srt 5.3 KB 2.Service Strategy Introduction - It's All About Adding Value/03.ITIL® Concepts Review.mp4 8.6 MB 2.Service Strategy Introduction - It's All About Adding Value/04.Definitions Review.en.srt 4 KB 2.Service Strategy Introduction - It's All About Adding Value/04.Definitions Review.mp4 5.5 MB 2.Service Strategy Introduction - It's All About Adding Value/05.Purpose, Objectives, and Scope of the Service Strategy Lifecycle Stage.en.srt 7.6 KB 2.Service Strategy Introduction - It's All About Adding Value/05.Purpose, Objectives, and Scope of the Service Strategy Lifecycle Stage.mp4 8.3 MB 2.Service Strategy Introduction - It's All About Adding Value/06.Business Value of Service Strategy.en.srt 4.5 KB 2.Service Strategy Introduction - It's All About Adding Value/06.Business Value of Service Strategy.mp4 6.8 MB 2.Service Strategy Introduction - It's All About Adding Value/07.Service Strategy Processes Overview.en.srt 2.7 KB 2.Service Strategy Introduction - It's All About Adding Value/07.Service Strategy Processes Overview.mp4 2.8 MB 3.Service Strategy Processes - Portfolio, Finances, and Relationships/08.Introduction.en.srt 984 B 3.Service Strategy Processes - Portfolio, Finances, and Relationships/08.Introduction.mp4 1.5 MB 3.Service Strategy Processes - Portfolio, Finances, and Relationships/09.Service Portfolio Management.en.srt 6.3 KB 3.Service Strategy Processes - Portfolio, Finances, and Relationships/09.Service Portfolio Management.mp4 7.5 MB 3.Service Strategy Processes - Portfolio, Finances, and Relationships/10.Financial Management for IT.en.srt 6.7 KB 3.Service Strategy Processes - Portfolio, Finances, and Relationships/10.Financial Management for IT.mp4 9.5 MB 3.Service Strategy Processes - Portfolio, Finances, and Relationships/11.Business Relationship Management.en.srt 6.4 KB 3.Service Strategy Processes - Portfolio, Finances, and Relationships/11.Business Relationship Management.mp4 9.9 MB 4.Service Design Introduction - The Blueprinting Phase/12.Introduction.en.srt 2.1 KB 4.Service Design Introduction - The Blueprinting Phase/12.Introduction.mp4 3.1 MB 4.Service Design Introduction - The Blueprinting Phase/13.Purpose, Objectives, and Scope.en.srt 3.8 KB 4.Service Design Introduction - The Blueprinting Phase/13.Purpose, Objectives, and Scope.mp4 6.6 MB 4.Service Design Introduction - The Blueprinting Phase/14.Business Value of Service Design.en.srt 2.8 KB 4.Service Design Introduction - The Blueprinting Phase/14.Business Value of Service Design.mp4 3.1 MB 4.Service Design Introduction - The Blueprinting Phase/15.Five Major Aspects of Service Design.en.srt 5.3 KB 4.Service Design Introduction - The Blueprinting Phase/15.Five Major Aspects of Service Design.mp4 5.1 MB 4.Service Design Introduction - The Blueprinting Phase/16.The Service Design Package.en.srt 1.9 KB 4.Service Design Introduction - The Blueprinting Phase/16.The Service Design Package.mp4 3 MB 4.Service Design Introduction - The Blueprinting Phase/17.The Service Design Processes.en.srt 3.9 KB 4.Service Design Introduction - The Blueprinting Phase/17.The Service Design Processes.mp4 5.3 MB 5.Service Design Processes - Setting the Stage for Successful Delivery/18.Introduction.en.srt 1.5 KB 5.Service Design Processes - Setting the Stage for Successful Delivery/18.Introduction.mp4 2.7 MB 5.Service Design Processes - Setting the Stage for Successful Delivery/19.Design Coordination.en.srt 6.2 KB 5.Service Design Processes - Setting the Stage for Successful Delivery/19.Design Coordination.mp4 7.9 MB 5.Service Design Processes - Setting the Stage for Successful Delivery/20.Service Level Management.en.srt 11.4 KB 5.Service Design Processes - Setting the Stage for Successful Delivery/20.Service Level Management.mp4 13.2 MB 5.Service Design Processes - Setting the Stage for Successful Delivery/21.Service Catalog Management.en.srt 7.8 KB 5.Service Design Processes - Setting the Stage for Successful Delivery/21.Service Catalog Management.mp4 11.6 MB 5.Service Design Processes - Setting the Stage for Successful Delivery/22.Supplier Management.en.srt 6.2 KB 5.Service Design Processes - Setting the Stage for Successful Delivery/22.Supplier Management.mp4 7.9 MB 5.Service Design Processes - Setting the Stage for Successful Delivery/23.Availability Management.en.srt 7.8 KB 5.Service Design Processes - Setting the Stage for Successful Delivery/23.Availability Management.mp4 10.4 MB 5.Service Design Processes - Setting the Stage for Successful Delivery/24.Capacity Management.en.srt 5.6 KB 5.Service Design Processes - Setting the Stage for Successful Delivery/24.Capacity Management.mp4 6.5 MB 5.Service Design Processes - Setting the Stage for Successful Delivery/25.IT Service Continuity Management.en.srt 5.1 KB 5.Service Design Processes - Setting the Stage for Successful Delivery/25.IT Service Continuity Management.mp4 8.5 MB 5.Service Design Processes - Setting the Stage for Successful Delivery/26.Information Security Management.en.srt 7.6 KB 5.Service Design Processes - Setting the Stage for Successful Delivery/26.Information Security Management.mp4 8.5 MB 6.Service Transition Intro - Adding, Changing, and Retiring Services/27.Introduction.en.srt 1.7 KB 6.Service Transition Intro - 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Approve, Manage, Deploy, and Document Change/36.Knowledge Management.mp4 10.5 MB
