Filename | Size |
| ~Get Your Files Here !/1 - Introduction/1 - Introduction English.srt | 6.5 KB |
| ~Get Your Files Here !/1 - Introduction/1 - Introduction.mp4 | 42.3 MB |
| ~Get Your Files Here !/1 - Introduction/2 - Communication and the Communication Model English.srt | 8.2 KB |
| ~Get Your Files Here !/1 - Introduction/2 - Communication and the Communication Model.mp4 | 57.6 MB |
| ~Get Your Files Here !/1 - Introduction/3 - Communication Barriers Enablers Tools and Impact English.srt | 11.3 KB |
| ~Get Your Files Here !/1 - Introduction/3 - Communication Barriers Enablers Tools and Impact.mp4 | 70.8 MB |
| ~Get Your Files Here !/1 - Introduction/4 - Oral and Written Comparison English.srt | 6.4 KB |
| ~Get Your Files Here !/1 - Introduction/4 - Oral and Written Comparison.mp4 | 46.4 MB |
| ~Get Your Files Here !/2 - Customer Service/10 - Transaction Flow English.srt | 18.7 KB |
| ~Get Your Files Here !/2 - Customer Service/10 - Transaction Flow.mp4 | 120.4 MB |
| ~Get Your Files Here !/2 - Customer Service/11 - The Competency Framework English.srt | 13.5 KB |
| ~Get Your Files Here !/2 - Customer Service/11 - The Competency Framework.mp4 | 81.9 MB |
| ~Get Your Files Here !/2 - Customer Service/12 - Etiquette English.srt | 20.4 KB |
| ~Get Your Files Here !/2 - Customer Service/12 - Etiquette.mp4 | 115.5 MB |
| ~Get Your Files Here !/2 - Customer Service/13 - Customer Challenges English.srt | 10 KB |
| ~Get Your Files Here !/2 - Customer Service/13 - Customer Challenges.mp4 | 67.6 MB |
| ~Get Your Files Here !/2 - Customer Service/14 - Customer Challenges Handling Irate Customers English.srt | 7.3 KB |
| ~Get Your Files Here !/2 - Customer Service/14 - Customer Challenges Handling Irate Customers.mp4 | 62.9 MB |
| ~Get Your Files Here !/2 - Customer Service/15 - Finte tune your performance in Customer Service English.srt | 13.9 KB |
| ~Get Your Files Here !/2 - Customer Service/15 - Finte tune your performance in Customer Service.mp4 | 91.5 MB |
| ~Get Your Files Here !/2 - Customer Service/16 - Be the Best Avoid the stress English.srt | 8.6 KB |
| ~Get Your Files Here !/2 - Customer Service/16 - Be the Best Avoid the stress.mp4 | 85.4 MB |
| ~Get Your Files Here !/2 - Customer Service/17 - Course Recap English.srt | 2 KB |
| ~Get Your Files Here !/2 - Customer Service/17 - Course Recap.mp4 | 14.7 MB |
| ~Get Your Files Here !/2 - Customer Service/5 - What is Customer Service English.srt | 5.4 KB |
| ~Get Your Files Here !/2 - Customer Service/5 - What is Customer Service.mp4 | 70.2 MB |
| ~Get Your Files Here !/2 - Customer Service/6 - The Customer Journey Map English.srt | 18.9 KB |
| ~Get Your Files Here !/2 - Customer Service/6 - The Customer Journey Map.mp4 | 118.1 MB |
| ~Get Your Files Here !/2 - Customer Service/7 - 10 Steps in mapping a Customer Journey English.srt | 13.8 KB |
| ~Get Your Files Here !/2 - Customer Service/7 - 10 Steps in mapping a Customer Journey.mp4 | 123.8 MB |
| ~Get Your Files Here !/2 - Customer Service/8 - Who is the Customer English.srt | 8.6 KB |
| ~Get Your Files Here !/2 - Customer Service/8 - Who is the Customer.mp4 | 65.9 MB |
| ~Get Your Files Here !/2 - Customer Service/9 - Types of Customers English.srt | 16.6 KB |
| ~Get Your Files Here !/2 - Customer Service/9 - Types of Customers.mp4 | 96 MB |
| ~Get Your Files Here !/Bonus Resources.txt | 386 B |