Learn Business Process Management for your Enterprise and Contact Center Environments
What you'll learn:
Learn the basic concepts of BPM
Understand the components for Business Process Management
Understand how to transform your Contact Center to be more productive with BPM
Understand the components of BPM and Contact Center
Requirements
Any User
Any IT User
Description
On this training we will learn and understand the Business process management (BPM) which is the discipline in which people use various methods to discover, model, analyze, measure, improve, optimize, and automate business processes. Any combination of methods used to manage a company's business processes is BPM. Processes can be structured and repeatable or unstructured and variable. Though not required, enabling technologies are often used with BPM.
It can be differentiated from program management in that program management is concerned with managing a group of inter-dependent projects. From another viewpoint, process management includes program management. In project management, process management is the use of a repeatable process to improve the outcome of the project.
Key distinctions between process management and project management are repeatability and predictability. If the structure and sequence of work is unique, then it is a project. In business process management, a sequence of work can vary from instance to instance: there are gateways, conditions; business rules etc. The key is predictability: no matter how many forks in the road, we know all of them in advance, and we understand the conditions for the process to take one route or another. If this condition is met, we are dealing with a process.
As an approach, BPM sees processes as important assets of an organization that must be understood, managed, and developed to announce and deliver value-added products and services to clients or customers. This approach closely resembles other total quality management or continual improvement process methodologies.
ISO 9000 promotes the process approach to managing an organization. It promotes the adoption of a process approach when developing, implementing and improving the effectiveness of a quality management system, to enhance customer satisfaction by meeting customer requirements.
BPM proponents also claim that this approach can be supported, or enabled, through technology. As such, many BPM articles and scholars frequently discuss BPM from one of two viewpoints: people and/or technology.
BPM streamlines business processing by automating workflows; while RPA automates tasks by recording a set of repetitive activities implemented by human. Organizations maximize their business automation leveraging both technologies to achieve better results.
Who this course is for
Any IT User
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FILE LIST
Filename
Size
~Get Your Files Here !/1. Introduction/1. Introduction.mp4
12.8 MB
~Get Your Files Here !/1. Introduction/1. Introduction.srt
751 B
~Get Your Files Here !/2. What is a Business Process/1. What is a Business Process.mp4
32.2 MB
~Get Your Files Here !/2. What is a Business Process/1. What is a Business Process.srt
5 KB
~Get Your Files Here !/3. Understanding Processes in a Organization/1. Understanding Processes in a Organization.mp4
26.2 MB
~Get Your Files Here !/3. Understanding Processes in a Organization/1. Understanding Processes in a Organization.srt
6.3 KB
~Get Your Files Here !/4. Understanding the Ingredients of a Business Process/1. Understanding the Ingredients of a Business Process.mp4
40.5 MB
~Get Your Files Here !/4. Understanding the Ingredients of a Business Process/1. Understanding the Ingredients of a Business Process.srt
6.1 KB
~Get Your Files Here !/5. BPM and related Disciplines/1. BPM and related Disciplines.mp4
55.7 MB
~Get Your Files Here !/5. BPM and related Disciplines/1. BPM and related Disciplines.srt
7.5 KB
~Get Your Files Here !/6. Understanding Process Owner and Process Thinking in Organizations/1. Understanding Process Owner and Process Thinking in Organizations.mp4
31.6 MB
~Get Your Files Here !/6. Understanding Process Owner and Process Thinking in Organizations/1. Understanding Process Owner and Process Thinking in Organizations.srt
8 KB
~Get Your Files Here !/7. Understanding Internal and External Processes/1. Understanding Internal and External Processes.mp4
39.7 MB
~Get Your Files Here !/7. Understanding Internal and External Processes/1. Understanding Internal and External Processes.srt
4.1 KB
~Get Your Files Here !/8. BPM on the Enterprise, Make organizations better with BPM/1. BPM on the Enterprise, Make organizations better with BPM.mp4
33.8 MB
~Get Your Files Here !/8. BPM on the Enterprise, Make organizations better with BPM/1. BPM on the Enterprise, Make organizations better with BPM.srt